Privacy Policy

1. Introduction

Care Hands Overseas Education (“we,” “our,” or “the Agency”) is committed to protecting the personal information of students and their families who engage our overseas education consultancy services. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

2. Information We Collect

We collect the following categories of personal information when you register with or engage our services:

3. How We Use Your Information

We use your personal information solely for the purpose of providing our consultancy services, which includes:

• Assessing your academic profile and recommending suitable courses and universities
• Preparing and submitting university applications on your behalf
• Drafting Statements of Purpose (SOPs), Letters of Recommendation (LORs), and other application documents
• Assisting with education loan applications
• Preparing visa documentation and supporting your visa application process
• Communicating with universities, embassies, and financial institutions on your behalf
• Conducting mock interviews and pre-departure briefings

4. How We Share Your Information

We do not sell, rent, or trade your personal information. Your data is shared only with the following parties, strictly as necessary to deliver our services:

• Universities and institutions to which you have given written consent for application submission
• Embassies and immigration authorities for the purpose of visa processing
• Financial institutions for education loan applications, where applicable

No information shall be shared with any other third party without your explicit consent.

5. Document Authenticity and Your Responsibility

All documents and information you provide to us must be true, complete, and accurate. You are solely responsible for the authenticity of documents submitted. The Agency reviews documents for completeness and consistency only, and cannot independently verify the authenticity of every document provided.

Submission of forged, tampered, or falsified documents may result in immediate termination of services and could have serious legal and immigration consequences.

6. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Once your engagement with us concludes and retention is no longer necessary, your data will be securely disposed of.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Access to your data is restricted to agency staff directly involved in delivering your services.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request that your data be deleted, subject to any legal obligations we may have to retain it
• Withdraw consent for the use of your data at any time (noting that this may affect our ability to continue providing services)

To exercise any of these rights, please contact us in writing.

9. Limitation of Liability

We are not responsible for decisions made by universities, embassies, or immigration authorities regarding your application or visa. We do not guarantee admission or visa approval. Changes in government policies, immigration regulations, or university requirements after your engagement commences are beyond our control and we cannot be held liable for their consequences.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to review this policy periodically. Continued use of our services following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us: